As a Service Manager EUS you will make a large contribution in our ambition to deliver the best services to our customers. You are responsible for day-to-day service delivery management as well as managing the outsourcing partners and operating the business facing service aspects. Your scope will be the End User Computing and acting as first contactpoint for both the outsourcing partner (responsible for the infrastructure) and the internal organization. You work closely together with the Service Owner and other Service Managers.
This is a replacement request until end November with a possible extension until end December for 24 hours per week.
Who are you:
An experienced and hands on Service Manager with a solid track record within complex End User Services environments. Recent knowledge of Windows 7-10, Citrix and Office 365. You combine an open- and proactive personality with IT-fingerspitzengefuhl and a healthy appetite to improve. You’re aware that issues do not always happen during office hours and don’t mind to take ad-hoc action. Hands-on experience with service management processes is essential.
- Specif and recent experience as a Service Manager
- Native Dutch both written and spoken
- English both written and spoken as a second language
Bedrijfsnaam: Eliantie BV
Adres: Laan van Vredenoord 27a
Postcode/plaats: 2289 DA RIJSWIJK